Apprentice Minimum Wage

Bath, BA2 8SG

15 Months

Level 3 Customer Service Specialist

Find out more and apply for our Customer Service Specialist Apprenticeship

Apply now

Apprentice Minimum Wage

Bath, BA2 8SG

15 months

Summary

Overview

As a Patient Services Executive (Customer Service Specialist) you will regularly speak to patients on the phone and be the first to welcome a patient into the clinic; you will represent Care Fertility in your friendly and professional manner.

You will be confident and capable; willing to go the extra mile to deliver customer service excellence and create lasting impressions.

You will act as a host to patients in clinic and therefore maintain an active presence in the reception and waiting areas.

As the first point of contact for all our patients, you will be approachable, proactive and committed to delivering a
high standard of service that reflects the quality and care we strive to provide. You are caring, patient focused and committed to do your best.

As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values of Compassion, Collaboration and Expertise.

Summary

Overview

As a Patient Services Executive (Customer Service Specialist) you will regularly speak to patients on the phone and be the first to welcome a patient
into the clinic; you will represent Care Fertility in your friendly and professional manner.

You will be confident and capable; willing to go the extra mile to deliver customer service excellence and create lasting impressions.

You will act as a host to patients in clinic and therefore maintain an active presence in the reception and waiting areas.

As the first point of contact for all our patients, you will be approachable, proactive and committed to delivering a high standard of service that reflects the quality and care we strive to provide. You are caring, patient focused and committed to do your best.

As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values of Compassion, Collaboration and Expertise.

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

Team Member Responsibilities

Collaborates effectively with colleagues to achieve shared goals and objectives
Communicates openly and professionally to foster a supportive team environment
Contributes ideas and takes on other people’s views and opinions to enhance team performance and problem-solving
Respects diverse perspectives and values the strengths of others
Exhibits Care’s core values and behaviours

Team Leadership Responsibilities

Provides clear direction and guidance to ensure the team meets goals efficiently
Leads by example, demonstrating professionalism, integrity and accountability
Motivates and inspires team members, fostering a positive and productive work environment
Encourages collaboration and open communication
Drives continuous improvement, identifying opportunities to enhance processes and outcomes

Key Attributes

Empathy & Compassion: Ability to support patients going through emotionally sensitive fertility journeys with care
and understanding.
Excellent Communication Skills: Clear, professional, and warm verbal and written communication when dealing with
patients, clinicians, and external contacts.
Discretion & Confidentiality:
Strong awareness of patient privacy, especially given the sensitive nature of reproductive
health.
Professionalism: Polished, respectful approach in all interactions; ability to represent the clinic positively.

Skills & Experience

Proven experience in a patient facing or customer service role

Team Member Responsibilities

• Collaborates effectively with colleagues to achieve shared goals and objectives
• Communicates openly and professionally to foster a supportive team environment
• Contributes ideas and takes on other people’s views and opinions to enhance team performance and problem-solving
• Respects diverse perspectives and values the strengths of others
• Exhibits Care’s core values and behaviours

Team Leadership Responsibilities

Provides clear direction and guidance to ensure the team meets goals efficiently
Leads by example, demonstrating professionalism, integrity and accountability
Motivates and inspires team members, fostering a positive and productive work environment
Encourages collaboration and open communication
Drives continuous improvement, identifying opportunities to enhance processes and outcomes

Key Attributes

Empathy & Compassion: Ability to support patients going through emotionally sensitive fertility journeys with care
and understanding.
Excellent Communication Skills: Clear, professional, and warm verbal and written communication when dealing with patients, clinicians, and external contacts.
Discretion & Confidentiality:
Strong awareness of patient privacy, especially given the sensitive nature of reproductive
health.
Professionalism: Polished, respectful approach in all interactions; ability to represent the clinic positively.