National Minimum Wage

Wakefield, WF2 8EE

15 Months

Level 3 Customer Service Specialist

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National Minimum Wage

Wakefield, WF2 8EE

15 months

Summary

Overview

Levels Above is a leading provider of powered access and plant hire solutions, serving construction, industrial, and facilities management clients nationwide. We pride ourselves on delivering safe, reliable equipment and exceptional customer service. As part of our continued growth, we’re looking for a driven and customer-focused Customer Service & Business Development Executive to join our team.

Role Overview:

This role is a blend of proactive business development and first-class customer relationship management.

The successful candidate will be responsible for driving revenue growth through new and existing clients, focusing on high-margin opportunities while maintaining
our strong reputation for service excellence and operational efficiency.

Key Responsibilities:

Develop and grow the customer base across targeted sectors within the powered access and plant rental market.
Identify and convert new business opportunities to achieve sales targets and profit margins.
Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
Provide responsive, accurate, and professional customer service, ensuring all client needs are met promptly and efficiently.
Work closely with the hire desk, operations, and transport teams to ensure seamless delivery and collection processes.
Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth and improvement.
Prepare and present quotations, proposals, and commercial terms aligned with company pricing strategy and margin objectives.
Ensure customer information, transactions, and communications are accurately recorded and maintained in CRM systems.
Contribute to marketing initiatives, networking events, and trade shows to promote brand awareness and generate leads.
Uphold company values, with a strong focus on safety, quality, and attention to detail in all customer interactions.

Summary

Overview

Levels Above is a leading provider of powered access and plant hire solutions, serving construction, industrial, and facilities management clients nationwide.

We pride ourselves on delivering safe, reliable equipment and exceptional customer service. As part of our continued growth, we’re looking for a driven and customer-focused Customer Service & Business Development Executive to join our team.

Responsibilities

Develop and grow the customer base across targeted sectors within the powered access and plant rental market.
Identify and convert new business opportunities to achieve sales targets and profit margins.
Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
Provide responsive, accurate, and professional customer service, ensuring all client needs are met promptly and efficiently.
Work closely with the hire desk, operations, and transport teams to ensure seamless delivery and collection processes.
Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth and improvement.
Prepare and present quotations, proposals, and commercial terms aligned with company pricing strategy and margin objectives.
Ensure customer information, transactions, and communications are accurately recorded and maintained in CRM systems.
Contribute to marketing initiatives, networking events, and trade shows to promote brand awareness and generate leads.
Uphold company values, with a strong focus on safety, quality, and attention to detail in all customer interactions.

Role Overview

This role is a blend of proactive business development and first-class customer relationship management. The successful candidate will be responsible for driving revenue growth through new and existing clients, focusing on high-margin opportunities while maintaining our strong reputation for service excellence and operational efficiency.

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

Skills & Experience Required but not essential:

Experience in business development, account management, or customer service within the powered access, plant hire, or related construction equipment sector.
Strong commercial acumen with a track record of achieving and exceeding sales and margin targets.
Excellent communication, negotiation, and relationship-building skills.
Meticulous attention to detail and a commitment to delivering outstanding customer experiences.
Ability to manage multiple priorities and work effectively under pressure.
Confident IT skills, including CRM systems and Microsoft Office Suite.

What We Offer:

Competitive salary with performance-based bonus.
Pension and benefits package.
Career development opportunities within a growing business.
A supportive, team-focused environment where your contribution is recognised and rewarded.
Hours for the apprentice are 40 hours, Monday-Friday 8am-5pm with an hour lunch. Canteen on-site.
Salary is national minimum wage
Team members are eligible for our annual Christmas bonus starting in 2026

Skills & Experience Required but not essential

Experience in business development, account management, or customer service within the powered access, plant hire, or related construction equipment sector.
Strong commercial acumen with a track record of achieving and exceeding sales and margin targets.
Excellent communication, negotiation, and relationship-building skills.
Meticulous attention to detail and a commitment to delivering outstanding customer experiences.
Ability to manage multiple priorities and work effectively under pressure.
Confident IT skills, including CRM systems and Microsoft Office Suite.

What We Offer

Competitive salary with performance-based bonus.
Pension and benefits package.
Career development opportunities within a growing business.
A supportive, team-focused environment where your contribution is recognised and rewarded.
Hours for the apprentice are 40 hours, Monday-Friday 8 am-5pm with an hour lunch. Canteen on-site.
Salary is the national minimum wage
Team members are eligible for our annual Christmas bonus starting in 2026