£12,500 - £14,000

Liverpool, L1 5AA.

15 Months

Level 2 Customer Service Practitioner

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£12,500 - £14,000

Liverpool, L1 5AA.

15 months

Summary

Job Overview

Reporting to the Manager, the role of a Guest Host is to assist with the delivery of sales and reservations targets of Accommodation and packages, whilst supporting with the overall guest journey.

As a Guest Host, you should anticipate guests’ needs wherever possible, prior to and during their stay, providing a warm welcome and promoting hospitality throughout their experience with EPIC.

Areas of Responsibility

Supporting with the delivery of sales targets for accommodation and packages
Assisting with overall reservations administration
Guest experience throughout the customer journey

Outbound Sales

Answering telephone and e-mail enquiries for potential guests and converting sales
Ensuring Hostaway inboxes and emails are monitored during your shift and responded to appropriately within target timeframes
Looking for opportunities to convert OTA bookings to direct business
Upselling EPIC Extras and appropriate packages to our pre arrival guests
Being aware of Sales Targets and Budgets, reaching the targets required
Managing your own pipeline and being pro-active in chasing up leads
Looking out for any opportunities to increase revenue and suggesting ideas at team meetings

Admin

Answering telephone and e-mail enquiries and providing quotes for potential guests
Processing bookings and payments, using our booking system and OTA extranets
Processing no-shows, checking all charges have been applied and completing a no-show tracker
Processing any cancellations, making any relevant charges
Chasing any unguaranteed bookings within 24 hours
Daily checks on any reservations made the previous day
Daily checks on any future reservations – 3 days prior to check in
Completing pre-arrival calls and emails, ensuring all guest profile is complete

Summary

Job Overview

Reporting to the Manager, the role of a Guest Host is to assist with the delivery of sales and reservations targets of Accommodation and packages, whilst supporting with the overall guest journey.

As a Guest Host, you should anticipate guests’ needs wherever possible, prior to and during their stay, providing a warm welcome and promoting hospitality throughout their experience with EPIC.

Areas of Responsibility

Answering telephone and e-mail enquiries and providing quotes for potential guests
Processing bookings and payments, using our booking system and OTA extranets
Processing no-shows, checking all charges have been applied and completing a no-show tracker
Processing any cancellations, making any relevant charges
Chasing any unguaranteed bookings within 24 hours
Daily checks on any reservations made the previous day
Daily checks on any future reservations – 3 days prior to check in
Completing pre-arrival calls and emails, ensuring all guest profile is complete

Outbound Sales

Supporting with the delivery of sales targets for accommodation and packages
Assisting with overall reservations administration
Guest experience throughout the customer journey

Admin

Supporting with the delivery of sales targets for accommodation and packages
Assisting with overall reservations administration
Guest experience throughout the customer journey

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

Apply now

Skills and Experience Required

We expect all our team members to represent the EPIC brand by demonstrating our values in their day-to-day operations with a positive can-do attitude. We are a team working towards the same goal, to ultimately serve the guest and ensure an EPIC experience throughout their journey with us.

As a guest interacting team member, the following skills and experience are essential in this role: