Customer Service Practitioner
Find out more and apply for our Customer Service Practitioner Apprenticeship
Level 2 Customer Service Practitioner
Find out more and apply for our Customer Service Practitioner Apprenticeship
At Longstaffes Flooring Limited, we pride ourselves on delivering high-quality flooring solutions to homes, businesses and the wider community. With 70 years experience helping people upgrade the spaces they love, our family-run business is built on a passion for helping people realise their goals.
We specialise in a wide range of flooring products & services, from the full spectrum of carpets to laminate and luxury vinyl tile (LVT) installations, vinyl flooring and even artificial grass, our mission is to be ‘your flooring partner for life’, ensuring every project is completed to the highest standard.
As an apprentice at Longstaffes, you’ll gain hands-on experience in supporting the management of the business and key aspects of how we meet customers needs. We believe in investing in the next generation of skilled workers, offering young people the opportunity to learn, grow, and build a rewarding career. Join our team, and become part of a company that values customer-focus, hard work, excellence, and has a lot of fun along the way.
Customer support
Order processing
Invoice producing and following up
First point of contact for in-person interactions, calls and emails
Support with marketing of the business via social media channels, including the production of new adverts and responding to messages and texts that come as a result
Overall, support the successful running and growth of the Company, which will in turn create more opportunities for the growth & development of the successful candidate.
At Longstaffes Flooring Limited, we pride ourselves on delivering high-quality flooring solutions to homes, businesses and the wider community. With 70 years experience helping people upgrade the spaces they love, our family-run business is built on a passion for helping people realise their goals.
We specialise in a wide range of flooring products & services, from the full spectrum of carpets to laminate and luxury vinyl tile (LVT) installations, vinyl flooring and even artificial grass, our mission is to be ‘your flooring partner for life’, ensuring every project is completed to the highest standard.
As an apprentice at Longstaffes, you’ll gain hands-on experience in supporting the management of the business and key aspects of how we meet customers needs. We believe in investing in the next generation of skilled workers, offering young people the opportunity to learn, grow, and build a rewarding career. Join our team, and become part of a company that values customer-focus, hard work, excellence, and has a lot of fun along the way.
Customer support
Order processing
Invoice producing and following up
First point of contact for in-person interactions, calls and emails
Support with marketing of the business via social media channels, including the production of new adverts and responding to messages and texts that come as a result
Overall, support the successful running and growth of the Company, which will in turn create more opportunities for the growth & development of the successful candidate.
Please send a CV and covering letter to express your interest in this vacancy.
Please send a CV and covering letter to express your interest in this vacancy.
• Strong communication skills: it will be advantageous for the candidate to be confident in dealing with a variety of people from all walks of life, across multiple different channels (face-to-face, on the phone, via email, text and social media)
• Good organisational skills including attention to detail and ability to input data & pull together information for both internal and customer-facing use to a high standard
• Self-starter: ability to take direction and then take ownership of tasks and responsibilities to make a positive difference to the company, customers and the community in which we live & work
• Desirable: proficient in the use of IT systems & processes to help drive forward the business in an effective and efficient manner (some of these may be developed on the job or in parallel to the job, however a reasonable level of comfort with being able to pick up IT systems/ applications quickly will be an advantage)
• Positive mental attitude and proactive outlook
• Patience and conscientiousness (e.g. when dealing with different stakeholders around the business)
• Ability to get and stay motivated, particularly in relation to personal development goals and driving actions towards the objectives that improve individual and business performance
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship
• Saturday working is a requirement of the role – with a week-day or two off during the week, if desired
• The role is based at our showroom/warehouse in Aintree (L9 7AN) and it is expected that the successful candidate attends the job in person (rather than remote working). Please note there is free parking on site if the candidate drives to work.
• Strong communication skills: it will be advantageous for the candidate to be confident in dealing with a variety of people from all walks of life, across multiple different channels (face-to-face, on the phone, via email, text and social media)
• Good organisational skills including attention to detail and ability to input data & pull together information for both internal and customer-facing use to a high standard
• Self-starter: ability to take direction and then take ownership of tasks and responsibilities to make a positive difference to the company, customers and the community in which we live & work
• Desirable: proficient in the use of IT systems & processes to help drive forward the business in an effective and efficient manner (some of these may be developed on the job or in parallel to the job, however a reasonable level of comfort with being able to pick up IT systems/ applications quickly will be an advantage)
Positive mental attitude and proactive outlook
• Patience and conscientiousness (e.g. when dealing with different stakeholders around the business)
• Ability to get and stay motivated, particularly in relation to personal development goals and driving actions towards the objectives that improve individual and business performance
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship
• Saturday working is a requirement of the role – with a week-day or two off during the week, if desired
• The role is based at our showroom/warehouse in Aintree (L9 7AN) and it is expected that the successful candidate attends the job in person (rather than remote working). Please note there is free parking on site if the candidate drives to work.
