The main purpose of the role is to manage the front of house ensuring excellent customer service is delivered in all client and customer dealings.

• The responsibilities will include managing a busy switchboard, directing calls where appropriate and creating a welcome environment.
• You will also be expected to manage all incoming and outgoing emails, book meetings and all other ad-hoc duties. We are seeking a highly organised and efficient individual with the interpersonal skills to confidently liaise with clients and customers to provide excellent customer-service via email, on social media, over the phone, and face-to-face.
• The individual must be able to demonstrate prioritisation of tasks, show initiative, and help the team solve issues.
• Creativity and innovation are a key factor to remaining industry leaders, so our Office.
• Administrator must be proactive and engaged in sharing ideas and maximizing our client base.
• Engaging in research to keep up to date with current animal and advertising trends.
• Obtaining and verifying customer information to ensure that we have all the necessary information to provide a smooth delivery.
• Organising the logistics of animal transport, accommodation, and anything else necessary for the project.
• Working outside of office hours can be expected to meet the demands of the business.
• Working closely and collaboratively with colleagues in a positive manner.
• Ensuring confidentiality and compliance at every stage in the process.
• Be a brand ambassador for Urban Paws Agency.