Business Administrator

Level 3

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Business Administrator

Level 3

No formal entry requirements

Level 3 Business Administrator

This apprenticeship will typically last 15 months.

Standard Overview

Level 3 Business Administrator Apprentices are expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude.

The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

Standard Overview

Level 3 Business Administrator Apprentices are expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude.

The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

No formal entry requirements

Level 3 Business Administrator

This apprenticeship will typically last 15 months.

Apprenticeships available nationally

100% pass rate. Every student, every time.

64.6% achievement rate. Our apprentices don’t just begin; they achieve success.

75% distinction rate. Excellence isn’t the goal; it’s the standard.

Apprenticeships available nationally

100% pass rate. Every student, every time.

64.6% achievement rate. Our apprentices don’t just begin; they achieve success.

75% distinction rate. Excellence isn’t the goal; it’s the standard.

Entry Requirements

There are no formal entry requirements for this qualification, but a keen interest in this field is essential. Applicants must be prepared for both shift work and travel.

Prior experience is not necessary, but useful and should be supported by a portfolio of evidence.

Knowledge, Skills and Behaviours

Knowledge and understanding

Understanding the industry (terms & relationships)

The Organisation

Understand organisational purpose, activities, aims, values and vision for the future, as well as how the political and economic environment affects the organisation.

Value of Skills

Understand organisational structure and how the role benefits the organisation, including how they fit within their team and how their skills help progress their career.

Stakeholder

Have a practical knowledge of managing stakeholders and their differing relationships to an organisation, including internal and external customers, clients and/or suppliers.

Relevant Regulation

Understand the laws and regulations that apply to their role including data protection, health and safety and compliance, supporting the business in applying said regulations.

Policies

Understand organisational internal and key business policies, relating to sector.

Business Fundamentals

Understand business principals including managing change, business finances and project management.

Processes

Understand the organisation’s processes such as for making payments, processing customer data etc, as well as reviewing processes autonomously, making suggestions for improvement.

External Environment Factors

Understand the relevant external factors that can impact the business including market forces, policy and regulatory changes, supply chains etc.

Skills

Understanding the industry (terms & relationships)

Information Technology

Build skills in multiple, organisationally relevant IT packages and systems to write letters and emails, update databases, create proposals, perform financial processes and record and analyse data.

Record and Document Production

Produce accurate records and documents including emails, letters, files, payments, reports and proposals, making recommendations for improvements and solutions to management.

Decision Making

Be proactive and exercise good judgement in making decisions and dealing with challenges. Seek advice from experienced team members where appropriate.

Interpersonal Skills

Build and maintain positive relationships within own team and the wider business, demonstrating ability to influence and challenge appropriately.

Communications

Communicate effectively whether face to face, on the phone, in writing or digitally, displaying confidence and agility and applying organisational guidelines.

Quality

Demonstrate a necessary level of expertise required to complete tasks, applying problem-solving skills to resolve challenging and complex complaints, and sharing best practice to continuously improve work.

Planning and Organisation

Initiate and complete tasks, managing priorities and time effectively to meet deadlines.

Project Management

Use project management tools and principles to scope, plan, monitor and report on projects.

Behaviours

Professionalism

Behave in a professional manner, including a high level of personal presentation, respect, punctuality and attitude towards customers.

Personal Qualities

Show qualities including integrity, reliability, self-motivation, pro-activity and a positive attitude.

Managing Performance

Take responsibility for own work, accept feedback in a positive way, use initiative and show resilience.

Adaptability

Able to accept and deal with changing priorities related to their own work and the wider organisation.

Responsibility

Demonstrate the ability to take responsibility for team performance and project quality, including successful completion of customer requests.

Entry Requirements

There are no formal entry requirements for this qualification, but a keen interest in this field is essential. Applicants must be prepared for both shift work and travel.

Prior experience is not necessary, but useful and should be supported by a portfolio of evidence.

Knowledge, Skills and Behaviours

Knowledge and understanding

The Organisation

Understand organisational purpose, activities, aims, values and vision for the future, as well as how the political and economic environment affects the organisation.

Value of Skills

Understand organisational structure and how the role benefits the organisation, including how they fit within their team and how their skills help progress their career.

Stakeholder

Have a practical knowledge of managing stakeholders and their differing relationships to an organisation, including internal and external customers, clients and/or suppliers.

Relevant Regulation

Understand the laws and regulations that apply to their role including data protection, health and safety and compliance, supporting the business in applying said regulations.

Policies

Understand organisational internal and key business policies, relating to sector.

Business Fundamentals

Understand business principals including managing change, business finances and project management.

Processes

Understand the organisation’s processes such as for making payments, processing customer data etc, as well as reviewing processes autonomously, making suggestions for improvement.

External Environment Factors

Understand the relevant external factors that can impact the business including market forces, policy and regulatory changes, supply chains etc.

Skills

Information Technology

Build skills in multiple, organisationally relevant IT packages and systems to write letters and emails, update databases, create proposals, perform financial processes and record and analyse data.

Record and Document Production

Produce accurate records and documents including emails, letters, files, payments, reports and proposals, making recommendations for improvements and solutions to management.

Decision Making

Be proactive and exercise good judgement in making decisions and dealing with challenges. Seek advice from experienced team members where appropriate.

Interpersonal Skills

Build and maintain positive relationships within own team and the wider business, demonstrating ability to influence and challenge appropriately.

Communications

Communicate effectively whether face to face, on the phone, in writing or digitally, displaying confidence and agility and applying organisational guidelines.

Quality

Demonstrate a necessary level of expertise required to complete tasks, applying problem-solving skills to resolve challenging and complex complaints, and sharing best practice to continuously improve work.

Planning and Organisation

Initiate and complete tasks, managing priorities and time effectively to meet deadlines.

Project Management

Use project management tools and principles to scope, plan, monitor and report on projects.

Behaviours

Professionalism

Behave in a professional manner, including a high level of personal presentation, respect, punctuality and attitude towards customers.

Personal Qualities

Show qualities including integrity, reliability, self-motivation, pro-activity and a positive attitude.

Managing Performance

Take responsibility for own work, accept feedback in a positive way, use initiative and show resilience.

Adaptability

Able to accept and deal with changing priorities related to their own work and the wider organisation.

Responsibility

Demonstrate the ability to take responsibility for team performance and project quality, including successful completion of customer requests.

Modules

Safe Working Practises
Electrical Fundamentals
Equipment Testing & Troubleshooting
Maintaining Equipment
Performance Spaces
Stage/Production Management Principles
Problem Solving
Lighting Equipment
Audio Equipment
Industry Awareness
Wellbeing
Programming and Operations
Storage and Logistics (Part 1)
Storage and Logistics (Part 2)

Technical Specifications – Lighting
Technical Specifications – Audio
LOLER
Automation
Scene Changes
Maintenance of Venue Systems
History of Theatre
Venue Budgeting
Production Design
Assemble and Configure Project Planning
Assemble and Configure Project – Execution

Employer Testimonials

PRG

"Access Industry consistently delivers an unparalleled level of excellence in their support for PRG's Live Event Technician Apprenticeship and Live Events Assistant Apprenticeship programs. Their bespoke service not only meets but exceeds our expectations, ensuring a seamless and enriching learning experience for our apprentices. Access Industry's commitment to personalised support and guidance sets the standard for exceptional partnership working in the realm of live event education."

NEC

“The combination of in-venue experience and regular training, provides our two Live Event Technician apprentices with plentiful opportunity to enhance the skills they’ve learnt in the classroom, on-the-job with our conventions team. It has been a pleasure to work with Access Creative College since 2022 and we look forward to supporting more students with their apprenticeships.”

4Wall

“Access Creative has supported us from the outset, they were committed to understanding the unique needs of our business and has been on hand at each stage of the onboarding process to answer any questions. Our apprentices have consistently demonstrated adaptability, teamwork skills and an eagerness to learn, and the curriculum provided by Access Creative has supported our apprenticeship team with the theory and knowledge necessary to thrive in our industry. It has been great to work collaboratively with Access Creative and we look forward to developing our relationship further in the future.”

Eclipse

“Our apprentice, though new to the industry, has made a positive impact on the team by demonstrating a strong willingness to learn, adaptability, and a proactive approach to tasks. Access Industry's (NCCI) apprenticeship programme is highly recommended for organisations seeking to develop skills in individuals with little or no prior experience. The program facilitates a seamless transition, allowing companies to play a vital role in shaping and enhancing the skills of apprentices, ensuring they contribute effectively to the relevant industry. ”

The Chameleon Agency

“Finding an apprentice through Access Industry has been a blessing for our agency. Not only was the process incredibly simple but the talent at Access is brilliant. It has been great working with them and having Amber as part of our team. She has developed brilliantly and is now working across internal and external projects of all sizes.”

Employer Testimonials

PRG

NEC

4Wall

Eclipse

The Chameleon Agency

Where do you see yourself?

This apprenticeship equips you with the skills to go onto:

Administrator

An Administrator can work within a range of organisational departments including Finance, Marketing or HR. This key role focuses on providing office support to a business or department including answering calls, directing visitors, data entry and filing.

Receptionist

A Receptionist if the first point of contact for an organisation. This key role includes answering calls, welcoming and directing visitors and liaising with staff.

Project Manager

A Project Manager oversees a project from the planning phase to delivery. This includes managing teams, delegating tasks, troubleshooting issues and ensuring the project stays on budget.

Where do you see yourself?

This apprenticeship equips you with the skills to go onto:

Administrator

Receptionist

A Receptionist if the first point of contact for an organisation. This key role includes answering calls, welcoming and directing visitors and liaising with staff.

Project Manager

A Project Manager oversees a project from the planning phase to delivery. This includes managing teams, delegating tasks, troubleshooting issues and ensuring the project stays on budget.

Want to find out more?

Wondering how an apprenticeship can influence your future? If you’re considering career paths or seeking practical experience, we’re ready to assist you. Contact us today to discuss your choices and move closer to your ideal career!

Book a chat

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Want to find out more?

Book a chat

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Understanding the industry (terms & relationships)

Health and safety standards including: manual handling, work at height, provision and use of work equipment, construction (design and management), noise, first aid, working hours, electricity at work, fire & emergency procedures, accident reporting and Technical Standards for Places of Entertainment.
Security and control of equipment protocols.
Management structures within a venue, etiquette and culture, including communication protocols and interdependencies of departments.
Relevant industry bodies and their roles e.g. HSE, ABTT, BECTU principles of stage and production management.
Creative venue safety systems.
The history, styles, architecture, terminology and acoustics of creative venues.

Planning

The selection of the correct tools and equipment for tasks such as assembling scenic components and truss and rigging lighting, audio and video equipment.
Computer-aided design – viewing, extracting information and realising specifications from system designs e.g. stage plans, lighting plans and sound schematics.
Environmental and sustainability protocols e.g. correct disposal of different lamp types and electronic equipment, reduction in use of PVC products.
Approaches to problem solving – to achieve the creative team’s requirements within the appropriate venue or production’s resources.
Competently use safety and access equipment e.g. personal and fall protection equipment, ladders, access towers and tallescopes.
Assemble and configure structures and systems from component parts.

Production Processes, Performance & Maintenance

The agreed industry safe working procedure: e.g. The Code of Conduct for Get-ins, Fit-ups and Getouts.
Recognition of production design elements – scenic, lighting, audio and visual e.g. means of scenic construction: timber, metal and textile. The properties of electricity, fixed and temporary electrical systems; theory, practice and safety e.g. to enable portable appliance testing of relevant technical equipment.
The properties of mechanical and electromechanical systems e.g. to enable the assembly and monitoring of hydraulic systems for scenic effect.
Lifting operations; theory and practice e.g. to enable monitoring of a lifting operation in compliance with LOLER such as performer flying.
How to identify potential improvements to systems and procedures to better enable the realisation of the creative team’s vision for the production.
Housekeeping – keeping venue work and storage areas clean, tidy and free from the build-up of waste materials.

To be eligible, applicants must be aged 16 or over, living in England and not taking part in full-time education. If they are already employed, they can start an apprenticeship in their current job to help them progress to a higher level position.

Apprenticeships range from Level 2 to Level 7. The levels and their equivalent qualifications are listed below:

Level 2 = 4 GCSEs

Level 3 = 3 A Levels

Level 4 & 5 = Foundation degree and HNC/D

Level 6 = Bachelor’s Degree

Level 7 = Master’s Degree

Access Industry currently offers apprenticeships up to Level 4, but we continually update available apprenticeships to meet learner needs and industry trends.